Frequently asked questions

The first step is to get in touch with our caring team at White Lady Funerals. You can reach us 24 hours a day, 7 days a week by calling 1300 656 550 or you can visit our contact page for more information. We’ll organise a time for you to meet with one of our experienced Funeral Specialists to start planning the funeral service.

Once you’ve reached out to us, we’ll connect you with your caring Funeral Specialist. When you meet in person, we’ll help you plan a service that reflects your loved one’s life. Once we understand your family’s wishes, we’ll take care of all the details. You’ll find more information about each step of the process in our Guide to Funeral Planning. Alternatively, we are available 24 hours a day, 7 days a week on 1300 656 550 to provide guidance as you plan your loved one’s service.

At White Lady Funerals, we help families and loved ones to create a beautiful, heartfelt service that reflects the life and personality of the person who’s passed. On our pricing page, you’ll find information regarding the cost of various service elements, including coffins and caskets, location fees, cremation or burial costs and more. Your Funeral Specialist will provide you with a detailed quote after they understand your wishes and preferences.

You can also read more about this in our guide: How much does a funeral cost?

A funeral is an important time to celebrate the life of your loved one, and no detail should be missed. Our service options include the main aspects of the funeral. However, you may want to consider some extras. Your Funeral Specialist will happily discuss the many options available when you meet to arrange your loved one’s service. 

You can read more about personalising your loved one’s service in this guide: Personalising the funeral service.

Deciding how to remember your loved one is an important decision. Displaying an urn in your home is one way to remember a life well lived. Our Guide to cremation urns is a helpful resource to help you decide if this is right for you. Alternatively, you can memorialise your loved one in a more permanent location at a memorial garden that friends and families can visit any time they wish.

In most cases, a coffin or casket is a requirement for a funeral service. However, we understand that in some cultures and religions, coffins are not a part of the funeral. When you meet with your caring Funeral Specialist, she will discuss your cultural and religious needs so you can make the best choice for your loved one. You can read about how we cater to different cultures and religions or reach out to us to discuss your personal circumstances and preferences.

Sharing your loved one’s story is a very special moment. It’s an opportunity to honour them, remember the happy times and reflect on a life well lived. There is no right or wrong way to write a eulogy, but generally, it’s a personal recount of your loved one's life. 

Consider including the following details in a eulogy:

• Any nicknames
• Place and date of birth
• Parents, siblings or close friends
• Spouse, children or extended family
• Hobbies or pastimes
• Favourite joke or common sayings
• Most memorable moments
• Accolades in study or career
• Life milestones
• Humourous anecdotes 

You can read more on this topic in Your guide to writing a meaningful eulogy.

We understand that the loss of a loved one is one of the most difficult times in a person’s life. The time it takes to plan the service will vary depending on what you would like for your loved one. Allow around two hours for your meeting with your Funeral Specialist. This will be enough time to cover the essential details and plan a beautifully personalised funeral service that truly honours the life of your loved one.

Our Funeral Specialists are here to support you through the entire process. During your first meeting, we’ll ask for any necessary information we need to complete important documentation, including registering your loved one’s death and applying for their death certificate. We’ll discuss the finer details, such as the type of service, date, time and venue, as well as any personalised touches you’d like to include, like flowers, catering, video and photo tributes, and music.

For more information on what to expect, please see our helpful resource: Your guide to planning a funeral.

Planning a funeral while facing loss and grief can be emotionally challenging, but with the support of your caring Funeral Specialists, you won’t have to do it alone. Think about what you’d like your loved one to wear on the day of the funeral service and bring these clothes along with you. Items like their favourite fragrance and make-up can also be included. A recent photo of them would also be a great help for their presentation. 

We will also need certain personal and family details for your loved one’s Death Certificate. If your loved one had burial site reservations or took out a prepaid funeral plan with White Lady Funerals, please bring those documents along too.

Yes, of course. We understand that distance can make travelling a challenge during an already difficult time. Just let your Funeral Specialist know you would prefer a video call and they will be able to set that up for you.

A viewing is an opportunity for some private time with your loved one before you attend their service. For some, this is an important part of the grief process as they have a final chance to see their loved one again. Unlike a memorial or funeral service, a viewing is usually reserved just for family and selected close friends.

For more information, please read Your guide to viewings.

Most White Lady Funerals chapels are fitted with OneRoom video live streaming technology so family and friends who can't be there in person can still view the service from home.

You can read more about it here: Funeral live streaming.

It’s entirely up to you. Think about what music genres or songs your loved one enjoyed to listen to. Personalising the playlist for a funeral or wake helps people who are grieving to reflect on their loved one’s life and be reminded of the happier moments. If you are having trouble choosing music, your Funeral Specialist can help with selecting songs and can make suggestions on where in the service they would be most appropriate.

You are free to celebrate the life of your loved one anytime and anywhere you please. Most of our services are held on a weekday during business hours (9am-5pm). However, we can organise weekend services for an additional cost. Your Funeral Specialist will help schedule a time that works best for you and your family.

Yes, your experienced Funeral Specialist will apply for the Death Certificate on your behalf. We’ll ask you for certain information about your loved one, so the application can be processed as quickly as possible. Once this paperwork is finalised, the Registry will send the Death Certificate to your nominated address.

To send the Death Certificate paperwork off for processing, your Funeral Specialist will require the following information about your loved one:

• Full name
• Date of birth
• Place of death
• Residential address
• Occupation during working life
• Place of birth (city and country)
• Marital status at the time of death
• All marriages (place of marriage – city, state & country, full name of spouse, age at the time of marriage)
• Parents’ names and occupations, including mother’s maiden name
• Children’s names, dates of birth and ages
• Place of burial or cremation
• Religion (if applicable)

A Death Certificate is an official document produced by the state-based Registry of Births, Deaths and Marriages to record all deaths that occur in Australia. This is different to the Cause of Death certificate that is given by a doctor at the time of death. You will need your loved one’s Death Certificate for financial and legal reasons.

A Death Certificate is produced by the Registry of Births, Deaths and Marriages within each state. You can speak more about this with your knowledgeable Funeral Specialist or read Your guide to Death Certificates.

Cremation is a process where your loved one’s body is transformed into ashes. These can be kept in an urn, scattered in a meaningful place, or placed in a memorial garden with a marker like a plaque. Burial is the tradition of interring the body in a designated plot, offering a physical place for family and friends to visit, reflect, and honour the memory of their loved ones.

For more information, you can read Your guide to cremation and Your guide to burial services.

Scattering ashes in a special place that your loved one enjoyed spending time in can be a lovely final resting place. If you choose to do so on public land, you will need to obtain permission from the local council. Similarly, if on private land, you’ll need to obtain permission from the owner. When you choose to scatter your loved one’s ashes on land that you own, then you can memorialise them there however you wish.

For more information, please visit our online resource: Your guide to memorials and scattering.

If your loved one enjoyed spending time at the ocean, scattering their ashes there might be a fitting way to memorialise them. In most cases, ashes can be scattered at both private and public beaches and oceans across Australia. If you decide to do this, you will need to obtain permission from the local council beforehand.

Many people request that their ashes be scattered somewhere they have visited, where they were born, or maybe even where other family members are at rest. Most domestic and international airlines allow you to take ashes on flights. Reach out to the airline you’re travelling with to ask them about their policies.

Of course. We understand that keeping your loved one’s ashes may be an important part of the grieving process for more than one person, as many families choose to split the ashes. If this is something you would like to do, you can speak to your Funeral Specialist about purchasing some smaller urns to keep portions of the ashes in.

Technically, yes, ashes can be mailed. Please keep in mind that many shipping and postal services don’t always allow it. If you need to transport your loved one’s ashes in the post, it is a good idea to check with your chosen service provider to see if it is possible.

The process is relatively quick, so your loved one’s ashes will be available for collection from the crematorium within a few days following the funeral service. Your Funeral Specialist will give you all the necessary contact details to arrange a date for collection.

This varies depending on the crematorium. Sometimes, the ashes will be returned in a standard plastic container, or if they have access to your urn, they can put the ashes directly in for you. Whether it’s keeping the urn on display at home, scattering the ashes in a meaningful location or placing them into a permanent memorial park for people to visit as they wish, it’s entirely up to you how you memorialise your loved one.

If you’re interested in finding your loved one a permanent resting place in a memorial park or garden, you can learn more about it at My Memorial.